Frequently Asked Questions
Everything you need to know about the Jones shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. Simply visit our Returns Portal to start your request.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fit notes in the description.
What payment methods do you accept?
Jones accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Where are your clothes manufactured?
We partner with ethical factories in Portugal and Vietnam that adhere to strict fair-labor standards. We prioritize high-quality sourcing and sustainable production methods for every collection.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.